Ethan Dennis

IT Support Technician · CompTIA A+ certified · Networking, systems administration, and technical support

IT Support Technician with a background in remote Windows troubleshooting, Microsoft 365, Active Directory, plus hands-on network, phone, and systems support across hospitality and healthcare environments. Currently pursuing a B.S. in Business & Economics with a concentration in AI and Information Technology.

Location  Atlantic Beach, NC
Email  ethan@entropydrift.xyz
LinkedIn  linkedin.com/in/ethan-dennis-04011135a

Skills

What I actually use, grouped by where it shows up in the day.

Networking

  • Managed switch configuration
  • Port management, PoE, port security
  • VLAN tagging, trunk & access ports
  • Port mirroring (SPAN) for captures
  • Dual-WAN failover & failback
  • Structured cabling & patch panels
  • DNS, SPF / DKIM / DMARC
  • Packet capture & traffic analysis
  • Computer network management
  • Asus router admin, T-Mobile gateways

Systems & administration

  • Windows 10 & 11, Windows Server
  • macOS & Linux
  • Microsoft 365 / Office 365 support
  • Active Directory & Microsoft Entra ID
  • System administration & configuration
  • Citrix & Microsoft virtualization
  • Cloud computing
  • Backup & recovery
  • PC reimaging & software deployment
  • LogMeIn remote management

Scripting

  • Python (Scapy, sockets, subprocess)
  • CSV / JSON logging
  • matplotlib charting
  • Automation & monitoring scripts

Support & security

  • Help desk & technical support
  • Remote troubleshooting
  • ConnectWise & Freshservice ticketing
  • Cybersecurity fundamentals
  • Ransomware remediation & recovery
  • SOPs & onboarding documentation

Hardware

  • Hardware diagnostics & repair
  • AV systems
  • Hotel PBX & DECT phone systems
  • Smart thermostats (Verdant ZX)
  • CompTIA A+ certified
  • ServSafe Food Protection Manager

Experience

Most recent first.

Feb 2026 – Sep 2026

IT Support & Maintenance

Compass Hotel by Margaritaville — Beaufort, NC
  • Diagnosed and resolved Windows desktop, network, and AV equipment malfunctions property-wide.
  • Troubleshot HVAC thermostat controls and DECT phone systems, escalating vendor-level issues and tracking them to resolution.
  • Served as the sole on-site technical resource, prioritizing competing requests and resolving most issues without escalation
  • Handled facility and property maintenance alongside core IT responsibilities.
Oct 2025 – Feb 2026

Computer / Network Technician

ACS Computer Services
  • Built, configured, and deployed customer-specification workstations to client business sites.
  • Diagnosed and resolved Windows OS, hardware, and software failures for commercial and residential clients via remote support sessions and application debugging.
  • Performed ransomware remediation on infected client systems: isolated machines, removed malicious software, and restored clean backups.
  • Managed users, permissions, and devices in Active Directory and Microsoft Entra ID; tracked all service requests through ConnectWise ticketing.
  • Wrote standard operating procedures used for technical training and onboarding new technicians.
Apr 2025 – Aug 2025

Information Services Technician (Intern)

Carteret Health Care — Morehead City, NC
  • Provided technical support and troubleshooting for hospital IT systems, workstations, and clinical equipment.
  • Deployed, monitored, and remotely supported endpoints across the organization using LogMeIn, tracking all work through Freshservice.
  • Supported Windows and macOS endpoints in a Citrix virtual desktop environment and maintained Microsoft virtual machines hosting roaming user profiles.
  • Reimaged PCs to maintain security and configuration standards in a regulated healthcare environment.
Earlier

Additional experience

T-Mobile · Spectrum · McDonald's
  • Retail, telecom sales/support, and food-service management roles — customer-facing work that still shapes how I handle a help-desk ticket.

Education & certifications

Expected 2031

B.S. Business and Economics

University of North Carolina at Greensboro — concentration in AI and Information Technology in Business
Certified Sep 2026

CompTIA A+

CompTIA · Core 1 (220-1201) and Core 2 (220-1202)
Valid through Mar 2028

ServSafe Food Protection Manager

National Restaurant Association